shipping & delivery
At LC Galaxy, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer hassle-free returns and exchanges for most items within 30 days of delivery.
To initiate a return or exchange, please contact us at admin@lcgalaxy.com with your order number and the reason for your return or exchange. We will provide you with instructions on how to return or exchange your item(s).
Please note that customized items, such as personalized journals, are not eligible for return or exchange. Additionally, items that have been damaged or altered in any way cannot be returned or exchanged.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds will be issued to the original method of payment within 7-10 business days of receiving your return.
If you have any questions or concerns about our returns and exchange policy, please contact us at admin@lcgalaxy.com. We are happy to assist you.
Thank you for choosing lcgalaxy.com for your journal needs. We value your business and look forward to serving you in the future.
returns & exchanges
At LC Galaxy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please read our policy below for more information.
Return Policy:
– You may return any product purchased from LC Galaxy within 30 days of delivery for a full refund or exchange, provided the product is in new, unused condition, and in its original packaging.
– Please contact us at admin@lcgalaxy.com to initiate a return.
Exchange Policy:
– If you wish to exchange a product for a different size, color, or style, please contact us at admin@lcgalaxy.com within 30 days of delivery to arrange for an exchange.
– The customer is responsible for all shipping costs associated with the exchange process.
Refunds:
– We will process your refund within 10 business days of receiving your returned product. Refunds will be issued in the original form of payment.
– If you received a damaged or defective product, please contact us at admin@lcgalaxy.com within 7 days of delivery for a full refund or exchange.
Contact Information:
– If you have any questions or concerns about our returns and exchanges policy, please contact us at admin@lcgalaxy.com.
FAQ:
Q: How do I initiate a return?
A: Please contact us at admin@lcgalaxy.com to initiate a return.
Q: Who is responsible for the cost of return shipping?
A: The customer is responsible for all return shipping costs.
Q: How long does it take to process a refund?
A: We will process your refund within 10 business days of receiving your returned product.
Q: What should I do if I received a damaged or defective product?
A: Please contact us at admin@lcgalaxy.com within 7 days of delivery for a full refund or exchange.
Frequently Asked Questions
LC Galaxy Customer Service: We’re Here to Help. Have a question or concern? Contact us at admin@lcgalaxy.com and we’ll work with you to resolve any issue. Our goal is to provide the best customer service possible.
Orders typically take 7-10 business days to arrive.
If you are not satisfied with your purchase, please contact us at admin@lcgalaxy.com to receive a return label. Pack the item securely and ship it back to us. Once we receive the item, we will process your refund or exchange.
Once your order ships, you will receive an email with a tracking number that you can use to track your package.
Our clothing products are made from a blend of cotton and polyester. All of our clothing is printed and shipped by our partner, Printful.com.
While our products are designed with teenagers in mind, we do not recommend them for children under the age of 13. Please refer to our product descriptions for more information on materials and safety precautions.
All of our products are shipped from within the United States using Printful.com.